Frequently Asked Questions: Registrants

General

What timezone are the Educational Sessions in?


Please note that all times are listed in Mountain Standard Time (MST - Edmonton). This timing is made to accommodate speakers and guests from across western Canada as best as possible. Remember - if you aren't able to tune in live to certain sessions, you can access the recorded educational sessions on this website after the conference is over!




How are you showing the Educational Sessions?


All conference registrants will have access to the live sessions, which will all be shown using a platform called Zoom Webinars (by Zoom). Zoom Webinars have certain features to help make your experience participating in these sessions as easy and interactive as possible!




How will I get invited to join the sessions on Zoom?


Every conference registrant will receive an email from us confirming their registration to the conference and the link to join their Zoom webinars for each session. This email will include a calendar invite and link to join a certain session. You will also get a reminder email with the link again closer to the start of the day so you can easily find it in your inbox. Remember - all emails will be sent to the same email you used to register for the conference. You will need to use your same email address to access Zoom and the Educational Sessions.




I don't see an email with the link to join the educational sessions on Zoom


Remember - all emails will be sent to the same email you used to register for the conference. You will need to use your same email address to access Zoom and the Educational Sessions. If you can't seem to find any emails from Covenant Health in your inbox, please check your junk/spam folder just in case.




I wasn't available right at the beginning of the day...can I still attend these sessions midway through the day?


If you aren't able to join right at the beginning, don't worry! You can still join midway through the day and will be brought to the live feed.




Learn more about how to use Zoom


To learn how to use certain features such as How to Ask a Question during a session, you can visit the Zoom help centre by clicking on one of the topics below:




How do I ask a question during a session?


First, open the Q&A window, allowing you to ask questions to the host and panelists. They can either reply back to you via text in the Q&A window or answer your question live. To ask a question: Type your question into the Q&A box. Click Send. Note: Check Send Anonymously if you do not want your name attached to your question in the Q&A. If the host replies via the Q&A, you will see a reply in the Q&A window.

The host can also answer your question live (out loud). You will see a notification in the Q&A window if the host plans to do this. Like or Comment on a Question As an attendee, you can also like or comment on other attendee’s questions. This helps the host or participant identify popular questions, especially in a webinar with many attendees.

  • Click the thumbs up icon to like a comment.
    • Tip: The number beside the icon is the total number of likes the question has received so far.
  • Click the red thumbs up icon to unlike a comment.
  • Click Comment to write a reply to an existing question.
    • Type your comment and click Send.
    • Your comment will appear beneath the question.




How do I "Log In" as a participant?


In the top right hand corner of the header, you will notice an arrow and dropdown menu saying "Sign In". After clicking this button, you can log in with the same email you used to register for the conference and create password - remember this password; you will need to use it to log in in the future.




Why do I need to log in?


You need to log in to view certain registrant-only pages on the website. For example, all recordings of the educational sessions will only be viewable to those who have registered for the conference; if you log in, you will be able to view that page.





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Covenant Health

Phone: 780-735-9637 or 780-735-7493

Email: Palliative.Institute@covenanthealth.ca

 

For more information about the Palliative Institute and our conference please visit www.covenanthealth.ca/innovations/palliative-institute

© 2020 by Covenant Health

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